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Terms of Service

The Terms of Service (Our Terms) listed below define the relationship between Designer Aligners and yourself as purchaser of our products. 

These Terms form the agreement under which we will supply our products to you.

You should not purchase from us if you do not agree with our Terms and our Waiver.


To be eligible to purchase our products you must complete, sign and submit to us the Waiver of Liability form. We have no obligation to verify the information you provide to us. Purchases are subject to our consent based on the information you provide to us, and that consent does not, in any way, make us liable for treatment outcomes.


  • All orders are to be made from our website.
  • Order details should be checked by the purchaser before submitting.


We accept payment via PayPal, Afterpay, Credit Card and Direct Debit (as set out on the Designer Aligners pricing page on our website).


  • Location:We ship via Australia Post with full tracking.
  • Cost:Shippingcosts are added to your purchase when you place an order.
  • Delivery Times:Smile Assessmentsare emailedto you within 24 hours, impression kits are generally shipped within 48 hours, the 3D-simulations take us 3-4 days, our oral health care products are shipped within 48 hours and you will receive your aligners within 3 weeks after approval of your treatment simulation.
  • Risk: Risk of loss, damage or deterioration to any products will pass to you once the product has left our premises.

Duty of care:

You have a duty of care for the product once it is in your possession. If you damage a product, then subsequently return the product, you may be liable to pay us for the repair of the product to its original condition.

Limitation of Liability and Disclaimers:

In spite of any other provision in our Terms to the contrary, and to the maximum extent permitted by law, you agree that:

  • You are solely responsible for determining the suitability of any of our products or the information provided to you on our Site or otherwise and your use of those products or information is at your own risk.
  • You are aware of the risks associated with dental treatment in general and you release us against any liability, claim, demand and legal proceeding arising directly or indirectly from your use of our products.
  • We will not be liable for the products causing you any adverse effect of any kind, including those set out in our Waiver.


Our fees, methods of payment and Terms may be adjusted at our discretion.


You indemnify us from and against all claims, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of our Terms.